Grievance Redressal Policy – mebus.In
At mebus.In, we attempt to offer a easy and high-quality enjoy to all our clients. However, within the rare event of a concern or complaint, we’re committed to resolving problems quickly, fairly, and transparently.
- Purpose
This Grievance Redressal Policy pursuits to:
Ensure customers have a clean channel to voice their concerns.
Offer timely and powerful resolution of proceedings.
Promote duty and purchaser satisfaction.
- Types of Grievances Covered
Customers can raise concerns concerning:
Booking issues or delays
Refund disputes
Driver behavior or professionalism
Vehicle circumstance or quality
Service miscommunication or unmet expectations
Safety, hygiene, or compliance worries
three. How to Raise a Grievance
If you face any trouble, please attain out thru any of the following channels:
📧 Email: aid@mebus.In
📞 Phone: +91-9247200277 (Customer Support)
🌐 Online Form: Visit www.Mebus.In/contact and post your criticism.
🕒 Hours of Operation: 24X7 Days
Please provide:
Booking reference number
Description of the difficulty
Supporting documents or evidence (if any)
- Grievance Handling Process
Step Description Timeframe
Acknowledgment Complaint is recounted thru electronic mail or telephone Within 24 hours
Investigation Internal team opinions the difficulty, speaks with applicable parties 2–3 business days
Resolution Response and resolution shared with the purchaser Within 5–7 enterprise days
Follow-up Optional comments or observe-up call to ensure pride As needed - Escalation Matrix
If the issue isn’t resolved inside 7 working days otherwise you aren’t happy with the reaction, you can increase to:
Grievance Officer
📧 Email: grievance@mebus.In
📍 Address: Narapally, Hyderabad.
🕒 Office Hours: Monday to Friday, 10:00 AM – 6:00 PM
- Customer Rights
You have the proper to truthful and transparent communique.
You can count on decision inside an affordable time frame.
Your non-public data and criticism could be dealt with confidentially.
- Review & Updates
This policy is reviewed periodically to make sure its effectiveness. Mebus.In reserves the proper to adjust or amend this policy at any time with out previous notice.